Frequently Asked Questions About Naturtint®

If you're trying home hair dye for the first time, or even if you're an experienced hand at coloring your hair, you most likely have a lot of questions about Naturtint® and hair coloring in general. Here are some of the most frequently asked questions about hair color and hair dye, how to apply it to get the best results, and how to use it safely.

Many people ask about the difference between Naturtint and henna. We have dedicated an FAQ page that answers these questions specifically. Click here for more information comparing Naturtint to henna.

If you don't see the answer to your question here, email us or call us at 1.877.372.6567, and we will respond as soon as possible.

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Q. How is Naturtint® different from other coloring brands?
A. Naturtint is a new coloring concept that brings your hair maximum shine and color and lets your hair maintain its vibrant color for up to 5 weeks. Its exclusive formulation contains active plant-based ingredients that protect and regenerate hair fibers and restore shine and vitality: PEG 2 oleamine, Naturtint's main ingredient, strengthens the lipid coating; cream-based developer; dermatologically controlled, cosmetic-quality shampoo; Nutrideep® multiplier significantly reduces breakage, soothes and moisturizes the hair and scalp; complete gray coverage.

Naturtint® does not contain parabens, silicones, paraffin, mineral oils, heavy metals, artificial fragrances, SLS, or formaldehyde derivatives. Naturtint® is not tested on animals.

Q. If Naturtint® does not contain ammonia, how does it color the hair?
A. A key component of the hair coloring formula is the oxidant, which releases oxygen when the colorant and color developer are mixed, so that the hair cuticle can open up and absorb the color. For the oxidant to be effective, the coloring formula must use an alkaline medium to create the proper pH. Ammonia is often used as this medium, but it is very aggressive and can damage hair. Naturtint uses ethanolamine as the alkaline medium; it is less aggressive than ammonia and achieves the proper pH in a gentler way.

Q. How natural is Naturtint®?
A. Naturtint contains natural and naturally derived ingredients that ensure maximum skin and hair protection, regenerating hair and giving it shine and vitality. But, like all permanent dyes, our formulation also contains chemical substances needed in the hair coloration process.

Q. Is Naturtint® hypoallergenic?
A. Yes, Naturtint is developed under dermatological control. Clinical studies show that Naturtint® does not damage the scalp's lipid coating, thus helping to avoid the risk of scalp irritation. No other brand on the market can make this claim.

Q. I am African American, and my hair is very coarse. Will Naturtint® work for me?
A. Yes. All Naturtint hair color products are developed and tested on a number of different hair types; they pass several exhaustive quality controls before being released to the consumer. One of the toughest tests that Naturtint passes is the Gray Cover test, which ensures complete gray coverage.

Q. Will Naturtint® totally cover gray hair?
A. Yes, Naturtint covers all normal gray hair from the first application.

Q. Can I use Naturtint® even if I have been using a standard permanent hair colorant?
A. Yes, without any problem. A color test is recommended to achieve your desired color result.

Q. Can I use Naturtint® over henna, demi- or semi-permanent colors?
A. No, both henna and semi-permanent colorant attach to the cuticle, the outer layer of the hair. Naturtint is formulated to open the cuticle and allow the pigments to enter the hair shaft. If any colorants remain on the cuticle from previous treatments, Naturtintwill not be able to penetrate the hair, and the final result will not be as expected. If you have recently colored your hair with henna or a semi-permanent dye, we advise you to thoroughly and frequently wash your hair until the previous color treatment has been totally removed. Then, before applying Naturtint, we recommend that you perform a color test, following the instructions in the packaging insert.

Q. Can I use Naturtint® if my hair has been previously colored with henna or a progressive color?
A. Yes, but only once the previous coloration has been completely removed from the hair.

Q. What is a progressive color?
A. Progressive hair coloring refers to the process of repeatedly coloring your hair until you reach your desired hair color. Most progressive hair coloring products contain lead acetate or other metallic elements as active ingredients. Naturtint hair coloring products are incompatible with metals, so you should not use Naturtint if you have used a progressive coloring product until all of that product has been removed from your hair.

Q. Can I apply Naturtint® on permed hair?
A. Yes, but you should wait for 14 days before applying the hair colorant.

Q. Can I lighten my hair with Naturtint® as much as I want?
A. Yes, but we do not recommend choosing a tone that is more than 2 shades lighter than your current one. To achieve color that is much lighter than your natural color, you must do so by coloring in stages. For example, if you wanted to go from 5N to 10N, you would use 7N, then 9N, and then 10N.

Q. Can I use Naturtint® for highlights or lowlights?
A. Naturtint is not designed for this purpose, so we cannot ensure the final result. Please consult a professional hairdresser for highlights and lowlights.

Q. Can I mix colors?
A. Yes. Naturtint makes 29 shades, all of them mixable. Most people find that coloring one or two shades darker or lighter than their natural color suits their skin tone. You can go as dark as you like in one application, however, you can only lighten by one or two shades at a time.

Q. Can I mix different colors and developers to achieve my desired shade?
A. Yes, you can mix Naturtint components to achieve a desired color. Correctly mixing Naturtint color components is your responsibility; always use the correct proportion between coloration and developer (1:1). Naturtint cannot guarantee color results.

Q. Can I use Naturtint® on facial/body hair?
A. No, Naturtint is not intended for coloring facial hair or body hair. This product is designed for use on the scalp area only.

Q. How can a tattoo affect hair coloring?
A. Tattoos can contain colorants such as paraphenylenediamine (PPD) to speed up the setting process, extend the life of the tattoo, and achieve more attractive colors. PPD can cause allergic reactions, and applying a permanent hair color that contains PPD may increase the allergy risk.

Q. Can I use Naturtint® while pregnant or nursing?
A. It is always advisable to consult your doctor before using any hair color while pregnant or nursing. Hormones present during pregnancy and nursing may affect the final color, producing a darker or lighter shade, or not covering gray completely. Most importantly, the colorant may provoke allergic reactions. We recommend that you perform a sensitivity test, following the instructions on the packaging insert, before using Naturtint.

Q. Do I have to do the color test?
A. Yes. This test is particularly useful to assess the final result of the coloring process. We advise that you perform a color test, following the instructions on the packaging insert, especially if you are a new Naturtint customer or planning a significant change to your hair color.

Q. Do I have to do the sensitivity test?
A. Yes. Any cosmetic can provoke an allergic reaction, whether it is the first time you use it or you have used it frequently. Naturtint is a permanent hair color with active plant-based ingredients, but like other permanent hair dyes Naturtint contains ingredients that may cause allergic reactions. Therefore, a preliminary skin test should be performed before each application, following the directions in the packaging insert, to determine your sensitivity to the product.

Q. Can I apply Naturtint® on permed hair?
A. Yes, but you should wait for 14 days before applying the hair colorant.

Q. Can I mix colors?
A. Yes. Naturtint makes 29 shades, all of them mixable. Most people find that coloring one or two shades darker or lighter than their natural color suits their skin tone. You can go as dark as you like in one application, however, you can only lighten by one or two shades at a time.

Q. Can I mix different colors and developers to achieve my desired shade?
A. Yes, you can mix Naturtint components to achieve a desired color. Correctly mixing Naturtint color components is your responsibility; always use the correct proportion between coloration and developer (1:1). Naturtint cannot guarantee color results.

Q. Can I lighten my hair with Naturtint® as much as I want?
A. Yes, but we do not recommend choosing a tone that is more than 2 shades lighter than your current one. To achieve color that is much lighter than your natural color, you must do so by coloring in stages. For example, if you wanted to go from 5N to 10N, you would use 7N, then 9N, and then 10N.

Q. Can I use Naturtint® for highlights or lowlights?
A. Naturtint is not designed for this purpose, so we cannot ensure the final result. Please consult a professional hairdresser for highlights and lowlights.

Q. Do I apply Naturtint® to wet or dry hair?
A. Naturtint must be applied over dry hair, rather than damp or wet hair. And Naturtint is safe to apply to clean hair; it is not necessary to avoid shampooing before coloring.

Some hair color manufacturers recommend applying their product over dirty hair because they rely on a higher concentration of fat in the scalp to reduce the possibility of itching, redness, or irritation that may occur after coloring.

However, the main component of Naturtint is PEG 2 oleamine, a soy derivative. This key ingredient works with your natural oils, called the lipid coating, to strengthen your scalp's natural defense and prevent scalp irritation. You may use Naturtint regardless of whether your hair is clean or dirty.

Q. How long does it take to color my hair with Naturtint®?
A. It usually takes 30 minutes once the color has been applied. (See How to Apply – Application for further details.)

Q. I left the color on for 40 minutes and it still didn't cover my gray. What should I do now?
A. If you have dark gray hair, mix two capfuls of colorant with one capful of mineral water. Apply directly to the gray hair and wait 10 minutes. Next, remove 2 capfuls of developer and mix the remaining developer with the rest of the colorant. Apply the mixture and let it set for about 20-30 minutes in the hair. Rinse with warm water, dry, and style.

If you have light gray hair, dip a piece of cotton into 2 or 3 capfuls of developer, apply to the gray hair, and let it set for 5-10 minutes. Then, remove 2-3 capfuls of colorant and mix the remaining colorant with the rest of the developer. Apply the mixture and let it set for about 20-30 minutes in the hair. Rinse with warm water, dry, and style.

Q. If I leave the color on for more or less time will it be darker or lighter?
A. Exposure time may affect the final result. We recommend performing a color test first, following the instructions on the package insert, to determine the best exposure time needed to achieve the desired color results. Never exceed the maximum time advised in the instructions.

Q. Why can't I leave the color on for more than 40 minutes, even though it stops working?
A. After 40 minutes the color process has finished. Further exposing the hair and scalp to the coloring mixture does not provide any benefit and may provoke skin irritation.

Q. Can I save Naturtint®?
A. No, you must never save leftover Naturtint hair color mixture for future use. When combined, the colorant and color developer in hair dye products undergo a high-speed oxidation during contact with the air and for that reason, the product is marked as single use. Naturtint cannot be held responsible for any second use of the product.

Safe use of this product is your responsibility. Any unmixed product must be stored in its original container, tightly closed. Before storing the remaining amounts, be sure that the amounts of colorant and developer are the same. Colorant and color developer must always be mixed in a plastic or glass container; never use metal containers or utensils. Colorant and developer must be mixed in equal proportion (1:1); measure carefully.

Q. Can I use only part of the kit?
A. No. For best results, to achieve the desired color, all the components of the kit must be used as instructed.

Q. Do I have to use the Naturtint® shampoo?
A. Yes, it is necessary to follow all the steps in the instruction leaflet and use all the kit components to achieve the best results. Using Naturtint shampoo is important because it has a neutral pH, the same pH as your skin; this offers protection for your scalp, which can be more sensitive after coloration. Naturtint shampoo is neither more acid nor more alkaline – it is a perfect pH match for your scalp.

Naturtint Shampoo has been formulated with Eucalyptus Globulus and Rosemary oil to moisturize and strengthen your hair. Our formula is free from SLS, parabens and artificial fragrances that can provoke scalp irritation.

Q. After I use the shampoo during the coloring process, my hair clumps together like a big dreadlock. Why is this happening and what do I do?
A. We call this the "nest effect." This may happen if you do not rinse your hair with plenty water. Please rinse thoroughly until the water runs clean before continuing to the next step.

Q. My hair feels like straw after I color, even after using the Nutrideep® multiplier. Why is this?
A. This is an unusual situation. One reason this may happen could be that your hair has been damaged by the previous use of hair dyes containing ammonia. Another reason could be that the Nutrideep® multiplier was not left on the hair long enough for it to work properly.

Q. No matter what I do, my color always looks red. How can I fix this?
A. If using a Natural (N) or Golden (G) tone, mix with either the 8A Ash Blonde or 10A Light Ash Blonde. To tone down brighter shades such as a Mahogany (M) or Copper (C), mix with a Natural (N) tone with a similar number. For example, if you want to tone down 7M Mahogany Blonde, mix with 7N Hazelnut Blonde.

Q. How can I get stain off my shower/sink/counter/carpet/sheets/clothes/carpet?
A. The colorant is permanent and will stain when it comes in contact with a surface. You may be able to remove the stain, depending on the type of surface affected. Please use care in applying hair color and protect the area you are working in from drops or spatter.

Q. How can I get the stain off my skin?
A. This is unusual, but there are some people who have problems with their skin staining. Using Vaseline on the sensitive areas can help prevent staining. Spots may be covered with makeup or minimized by applying a mixture of ash and lemon juice.

Q. Do I have to do the color test?
A. Yes. This test is particularly useful to assess the final result of the coloring process. We advise that you perform a color test, following the instructions on the packaging insert, especially if you are a new Naturtint customer or planning a significant change in your hair color.

Q. Do I have to do the sensitivity test?
A. Yes. Any cosmetic can provoke an allergic reaction, whether it is the first time you use it or you have used it frequently. Naturtint is a permanent hair color with active plant-based ingredients, but like other permanent hair dyes Naturtint contains ingredients that may cause allergic reactions. Therefore a preliminary skin test should be performed before each application, following the directions in the packaging insert, to determine your sensitivity to the product.

Q. Can I use Naturtint® over henna, demi-, or semi-permanent colors?
A. No, both henna and semi-permanent colorant attach to the cuticle, the outer layer of the hair. Naturtint is formulated to open the cuticle and allow the pigments to enter the hair shaft. If there are any colorants remaining on the cuticle from previous treatments, Naturtint will not be able to penetrate the hair, and the final result will not be as expected. If you have recently colored your hair with henna or a semi-permanent dye, we advise you to thoroughly and frequently wash your hair until the previous color treatment has been totally removed. Then, before applying Naturtint, we recommend that you perform a color test, following the instructions in the packaging insert.

Q. How can a tattoo affect hair coloring?
A. Tattoos can contain colorants such as paraphenylenediamine (PPD) to speed up the setting process, extend the life of the tattoo, and achieve more attractive colors. PPD can cause allergic reactions, and applying a permanent hair color that contains PPD may increase the allergy risk.

Q. Can I use Naturtint® even if I have been using a standard permanent hair colorant?
A. Yes, without any problem. A color test is recommended to achieve your desired color result.

Q. What is a progressive color?
A. Progressive hair coloring refers to the process of repeatedly coloring your hair until you reach your desired hair color. Most progressive hair coloring products contain lead acetate or other metallic elements as active ingredients. Naturtint hair coloring products are incompatible with metals, so you should not use Naturtint if you have used a progressive coloring product until all of that product has been removed from your hair.

Q. Can I use Naturtint® while pregnant or nursing?
A. It is always advisable to consult your doctor before using any hair color while pregnant or nursing. Hormones present during pregnancy and nursing may affect the final color, producing a darker or lighter shade, or not covering gray completely. Most importantly, the colorant may provoke allergic reactions. We recommend that you perform a sensitivity test, following the instructions on the packaging insert, before using Naturtint.

Q. Can I save Naturtint®?
A. No, you must never save leftover Naturtint hair color mixture for future use. When combined, the colorant and color developer in hair dye products undergo a high-speed oxidation during contact with the air, and for that reason, the product is marked as single use. Naturtint cannot be held responsible for any second use of the product.

Safe use of this product is your responsibility. Any unmixed product must be stored in its original container, tightly closed. Before storing the remaining amounts, be sure that the amounts of colorant and developer are the same. Colorant and color developer must always be mixed in a plastic or glass container; never use metal containers or utensils. Colorant and developer must be mixed in equal proportion (1:1); measure carefully.

Q. How long should I wait before swimming in a pool with chlorine after coloring?
A. Chlorine could affect the color of your hair, so we advise waiting 1 day after coloring your hair before swimming in a chlorinated pool.

Q. How can I get stain off my shower/sink/counter/carpet/sheets/clothes/carpet?
A. The colorant is permanent and will stain when it comes in contact with a surface. You may be able to remove the stain, depending on the type of surface affected. Please use care in applying hair color and protect the area you are working in from drops or spatter.

 


Nutrideep® is a registered trademark of Laboratorios Phergal, S.A.